Job title: Prepaid Wireless Field Support Specialist

Location: El Segundo, CA

Duration: 3 Months

Description:

Key Responsibilities:
? Serve as the primary liaison for Mandarin-speaking prepaid wireless retail partners.
? Provide on-site and remote support to optimize retailer engagement and sales performance.
? Educate store owners and their staff on prepaid wireless products, promotions, and best practices.
? Inspecting and driving Chinese marketing campaigns at retail stores
? Receiving calls as first point of contact to help resolve dealer escalations
? Develop and deliver Mandarin-language training sessions for retailer support agents.
? Support coaching and calibration sessions to improve customer service and support consistency for Mandarin speaking care agents
? Support social media and messaging platforms used by Chinese-speaking retailers (e.g., WeChat, WhatsApp, etc.).
? Assist with the creation and translation of Mandarin-language digital content, guides, and promotional materials.
? Monitor feedback and trends from digital channels to inform training and support strategies.
? Provide feedback and recommendations on the usability of internal and customer-facing apps in Mandarin.
? Collaborate with product and UX teams to improve Mandarin language integration and user experience.

Skills and Qualifications:
? Wireless sales in indirect sales or pre-paid experience preferred
? Must adapt well to change and enjoy working in a fast paced sales environment
? Bilingual proficiency in Mandarin Chinese and English (Required)
? Familiarity with social media platforms (especially WeChat) used in Chinese-speaking communities
? Tech-savvy with strong knowledge of mobile applications and digital tools
? Excellent communication, interpersonal, and problem-solving skills
? Willingness to travel within assigned territory for field visits and training sessions